Account · technician accountability & AI

Twice the tickets. Same desk.

Account reads every ticket before your team sits down: category, owner, a drafted reply, and the fix staged as a reversible playbook. Then it shows you the workday as the systems recorded it.

Join the waitlistBeta · design partners first
The triage desk: every overnight ticket read, with suggestions waiting for a person

The morning desk: 14 in queue, 9 suggestions ready, and nothing ran without a hand.

Read by Account · 94% sure, from 22 solved like it

Triage happens before you sit down

Category, priority, the right technician, and the two tickets that solved this before. You accept, or you correct it and it learns.

Shared mailbox access · 6 steps · every step reversible

Every fix shows its work

Playbooks run step by step with the API call and what came back. Money and admin changes stop at a human gate. Undo writes itself.

10:00–10:45 · no entry, no ticket touch, no session

The day, reconstructed

Time entries, ticket touches and remote sessions become one timeline. Gaps are named, and the technician can answer them.

The copilot

The ticket arrives already read.

The environment is looked up, the reply is drafted in the client’s language, and the fix waits as a playbook. The technician makes two decisions: the send, and the run.

A ticket with the drafted reply, the environment pre-looked-up, and the six-step reversible fix

Suggest-only by default. Autonomy rises per playbook, per client, after clean runs — and the ceiling is the API scope you grant.

The accountability

The workday, as the systems recorded it.

HaloPSA time entries, ticket touches, remote sessions and calendar blocks become one timeline per technician. Gaps are an absence of record, not an accusation — each one carries its plausible cause, and the technician answers it before a manager ever raises it. Everyone is measured against their own 90-day pattern.

One technician's workday rebuilt from time entries, ticket touches and sessions, with two gaps named

The flag is a sentence with evidence, never a color-coded score. The technician sees their row before anyone else does.

The team

Weak points become next week’s routing.

The skill map shows where the desk is one resignation from stuck. Stretch assignments pair the gap with the deep hand — a routing change, not an announcement.

The scorecard: each technician against their own 90-day baseline, flags as sentences

Reopens read as a skill gap, not a work-rate problem — and the fix is a pairing, priced into next week’s queue.

The receipts

While the desk slept. The night shift digest: what ran inside its scopes, what queued for a hand, and the two things it refused to touch — with a receipt for every line.

The night shift digest: acted, queued, and stopped-and-said-so

Counted only when a human accepts. 31.4 hours returned this week, priced at the desk’s own averages — and the “where it was wrong” column stays on the page.

The Count: hours returned, acceptance rates, and where the AI was wrong this week
Works WithHaloPSANinjaOneMicrosoft 365 · EntraIT GlueSuggest-only until you raise the ladder · scopes are the ceiling

Won in Discovery, onboarded in Debut, kept by Debrief — run by Account.

The suite shares one login, one client record, and one link the client has had since day zero.

Meet Debut →Meet Debrief →